The types of personal information we may collect about you include:
We always aim to collect personal information directly from you, however in certain circumstances we may collect information from third parties. Our referral partners may provide us with information about you, however we always ask that our referral partners have your consent to provide this information to us. We will contact you based on the information our referral partners provide to you, however if you are not interested in our services or do not want to receive further correspondence from us, we will happily take you off our customer lists.
If you enter your contact details in one of our online forms, we may use this information to contact you even if you do not submit the form. We will only do this to see if we can help with any problems you might be experiencing in the form or with our website.
We may collect, hold, use, and disclose personal information for the following purposes:
We may disclose personal information to:
Overseas disclosure: Where we disclose your personal information to third parties listed above, these third parties may store, transfer or access personal information outside of Australia. We will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles, or we will take such steps as are reasonable in the circumstances to protect your personal information in accordance with the Australian Privacy Principles.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.
In providing our Services to you we may need to collect your driver’s licence and your health information to verify your identity and to make assessments regarding your application for mortgage protection insurances and to calculate any premiums. If we collect this sensitive information, your sensitive information will only be used and disclosed for purposes directly relating to the primary purpose for which the sensitive information was collected.
Sensitive information may also be used or disclosed if required or authorized by law.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Correction: If you believe that any information, we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading, or out of date.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant authority in the country in which you are based.
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our online Services.
We may use web beacons on our online Services from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.
For any questions or notices, please contact our Privacy Officer at:
LTE LOANS PTY. LTD., t/as LTE Loans and VIC Loans Express ABN 42 155 864 663